Introduction

Greenbrownblue SL, hereinafter KERAMA, collects, processes and stores personal information through the website owned by https://keramamueblesdejardin.com. This information may relate to users of the website, customers, suppliers, people with whom you have contact and other organizations.

In this privacy policy you will find information regarding how this information will be collected, treated and stored.

Legal Responsible

Trade name: KERAMA
Legal name: Greenbrownblue SL
Tax ID: B67405811
Address: Rambla de Prat, 17, 08012, Barcelona
Contact e-mail: hola@keramamueblesdejardin.com

Laws that apply to this website

  • GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons).
  • LOPD (Organic Law 15/1999, of December 13, 1999, on the Protection of Personal Data and Royal Decree 1720/2007, of December 21, 2007, implementing regulations of the LOPD).
  • LSSI (Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce).

Data collected

Only the data strictly necessary to carry out the normal activity of the service will be collected. Adhering to the principle of data minimization (Art.5.b GDPR).
The data collected will in any case be from persons over 16 years of age (Art. 8.1 GDPR). KERAMA reserves the right to take measures to verify the accuracy of the age (Art. 8.2 GDPR).

In any case, this data will be of a personal identification nature and not sensitive, and may be:

  • E-mail address
  • Phone
  • Name and surname
  • DNI
  • Address
  • CCC

Collection methods

Personal data will be collected through the KERAMA website, https://www.keramamueblesdejardín.com/, when you enter information in any of the fields provided for this purpose on the website. These fields are properly marked and will not collect any data until you expressly agree to the transfer and management in accordance with this privacy policy.

Purpose of data collection and use https://www.keramamueblesdejardin.com/

The collection and use of data is done for the sole purpose of contacting the customer in case of problems with the order.

KERAMA undertakes not to use the data obtained for any other purpose.

Recipient of the data

The data collected will be incorporated into a file owned by:

  • Kerama

This file will be managed by:

  • Xavi Acero

This file will be stored in:

  • Raiola Networks With address at Avenida de Magoi nº66, Semisótano Derecha, 27002 Lugo, Spain

DATA RETENTION PERIOD

The data will be kept until the purpose for which the data was collected is fulfilled (Art.5.e. GDPR) or until the right of deletion or modification of the data is exercised. Provided that this does not conflict with the need for legal or tax reasons to store them.

HOW DO WE PROTECT YOUR DATA?

Your data is transferred and stored securely because we have:

  • Encryption with SSL protocol.
  • Firewall at server level.
  • Security protocols to prevent unauthorized access.
  • Access control.

KERAMA cannot guarantee complete security in communications over the Internet but we guarantee to take appropriate measures to protect your data.

In addition, KERAMA is committed to maintaining the confidentiality of the data and will not communicate or allow access to unauthorized third parties.

YOUR DATA PROTECTION RIGHTS

The legislation recognizes your rights as a user who has transferred your personal data:

  • Access to personal data.
  • Rectification or suppression.
  • Opposing treatment.
  • Data portability.
  • Limitation of treatment.

The exercise of these rights can only be done for oneself. So you can only request them for the data of which you are the owner.
In case you want to exercise any of these rights you can do it online through GGG, by sending an email to hola@kerama.es or by sending a letter to KERAMA address C/ de la Mimica 9/ 080035 Barcelona indicating the rights you want to exercise and a proof of identity. We commit to respond to your request within 30 working days.

LEGITIMACY FOR DATA PROCESSING

The legal basis for the processing of your personal data is the explicit acceptance of the management of the same according to this privacy policy.

CONSEQUENCES OF NOT ACCEPTING THE PRIVACY POLICY

In the event that you do not accept the management of your data according to this privacy policy, the data will not be collected, which may mean that the service provided by KERAMA cannot be carried out.

DATA PROTECTION AUTHORITY IN SPAIN

In the event that you want to assert your rights in terms of data protection and you consider that we are not respecting them, you can address to the responsible Spanish authority.

  • Data Protection Authority website: https://www.aepd.es/
  • E-mail of the data protection authority: internacional@agpd.es
  • Data protection authority telephone number: +34 91399 6200

SECURITY

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data and possible data theft. To achieve these purposes, the user/customer accepts that the provider obtains data for the purpose of the corresponding authentication of access controls.

We offer 100% secure payment

At keramamueblesdejardin.com we guarantee that each and every transaction is 100% secure. All purchases you make on our website are guaranteed by the secure server of the bank Banco Santander, so that your data is protected and encrypted by the most advanced technology, so it is much safer to send your data to the Secure Server of the banks than paying at a gas station, restaurant, etc..

What happens when I send my data over the network?

When you make the purchase and choose the payment method, when you click on the Payment by card button the website connects to the Secure Server, from that moment you enter to navigate in the secure area and enter your bank details in the Secure Server of the bank, which ensures that the operation meets the security requirements and performs the transaction, after which the confirmation of the same appears and the buyer returns back to
the store.

Could someone know the encryption key?

Each time a user connects to a Secure Server, it generates a random key for the session it is establishing with the user, while the client’s browser generates another key, also random, which is used to identify itself to the server.
If at the time a secure connection is established, other users connect to the server, new keys are generated again to identify the participants in the connection. The Secure Server ensures that the generated keys never match while several simultaneous connections are established.

How do I know that a secure connection has really been established?

You can tell if you have connected to a Secure Server if the URL address begins with “https://”. In addition, the most commonly used browsers indicate this graphically by means of an icon that shows the user whether or not there is a secure connection (for example, in the case of Internet Explorer, the yellow closed padlock appears).

What security protocol is used for transmissions?

Connections to the Secure Server use the latest specifications of the standard network security protocol: SSL.

Which financial institution guarantees the security of my transactions?
When you make a purchase with a debit or credit card in our keramamueblesdejardin.com a connection is established with the Secure Server of Banco Santander, provides all its experience and technological infrastructure to support securely and effectively to all electronic transactions of purchases made in keramamueblesdejardin.com/. When a payment request arrives at Banco Santander’s Secure Server, it manages the authorization or denial, in real time, of the payment of that purchase after corroborating that all the data is correct.
are correct for payment.

Where can you get more information?

For further information on security issues, please refer to the information provided by Banco Santander on its website, www.bancosantander.es.

3D Secure

Banco Santander’s gateway is compatible with the new secure Internet payment protocols introduced by the Visa and Mastercard brands.
3D Secure is the most secure credit card payment system because it is able to authenticate the cardholder, ensuring that the customer who is using a card number is really the cardholder. This is done by means of a secret code that your own bank will provide you with and that only you will know, in most cases this code can be requested on-line. For more information, please consult your bank’s website or contact your bank.

Very important

Our website only accepts payment with credit cards that are secured (3D Secure), so you will need a special key to buy online that must be provided by the financial institution issuing the card, mentioning the need to have the virtual key of 3D Secure. We recommend using this 3D Secure system, you ensure that you are the only one who can make purchases with the card, making it impossible for fraudulent use on the network, guaranteeing the total security of transactions.

How do we protect your credit card payment?

keramamueblesdejardin.com uses a server based on one of the most reliable payment systems on the Internet: the SSL (Secure Socked Layer) security protocol. (For more information, visit www.ssl.com).
All your personal data and information you transmit to us travels in encrypted form over the network, and is protected and encrypted before being sent to us for processing.
For payment with Visa and Mastercard only CES (Secure Electronic Commerce) transactions will be accepted. After verifying that the card is adhered to the CES system, the system will contact the issuing bank for the buyer to authorize the purchase. Once the bank confirms the authenticity, the card will be charged. Otherwise the order will be cancelled.
The payment gateway we use for your credit card payment is Banco Santander, which encrypts your data using the SSL 256-bit protocol. Our system does not store any bank details of your credit card, but goes directly to the Bank’s Ecommerce POS (Point of Sale Terminal).

What is SSL?

Recent advances in browser and server technology have made it easier to use web services without concerns related to electronic fraud. An example of this is Secure Sockets Layer (SSL), developed by Netscape, a security protocol submitted to the Internet Engineering Task Force (IETF) as a draft of the Internet. Basically, the protocol allows the browser and the server of a web session to authenticate each other and protect the information that will subsequently flow between the two points. By using cryptographic techniques such as encryption and digital signature, the protocol:

■ Allows browsers and web servers to authenticate each other.
■ Allows website owners to control access to particular servers, directories, files or services.
■ Allows sensitive information (such as credit card numbers) to be shared between the browser and the server, keeping it inaccessible to third parties.
■ It ensures that the data exchanged by the browser and the server cannot be corrupted, either accidentally or deliberately, without detection.