{"id":32787,"date":"2021-01-19T12:35:41","date_gmt":"2021-01-19T11:35:41","guid":{"rendered":"https:\/\/keramamueblesdejardin.com\/politica-de-reembolsos\/"},"modified":"2026-02-11T14:45:33","modified_gmt":"2026-02-11T13:45:33","slug":"politica-de-reembolsos","status":"publish","type":"page","link":"https:\/\/keramamueblesdejardin.com\/pt-pt\/politica-de-reembolsos\/","title":{"rendered":"Pol\u00edtica de Reembolsos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"32787\" class=\"elementor elementor-32787 elementor-7275\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7666cd3 e-flex e-con-boxed e-con e-parent\" data-id=\"7666cd3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4264d0 elementor-widget elementor-widget-image\" data-id=\"d4264d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"174\" src=\"https:\/\/keramamueblesdejardin.com\/wp-content\/uploads\/2025\/05\/logo-kerama.png\" class=\"attachment-large size-large wp-image-178529\" alt=\"\" srcset=\"https:\/\/keramamueblesdejardin.com\/wp-content\/uploads\/2025\/05\/logo-kerama.png 800w, https:\/\/keramamueblesdejardin.com\/wp-content\/uploads\/2025\/05\/logo-kerama-300x65.png 300w, https:\/\/keramamueblesdejardin.com\/wp-content\/uploads\/2025\/05\/logo-kerama-768x167.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0678cd elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"d0678cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Reembolsos<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd1c767 elementor-widget elementor-widget-image\" data-id=\"bd1c767\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/keramamueblesdejardin.com\/wp-content\/uploads\/2025\/12\/arrow_cool_down.svg\" class=\"attachment-full size-full wp-image-192120\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5dedbaff e-flex e-con-boxed e-con e-parent\" data-id=\"5dedbaff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ddc7071 elementor-widget elementor-widget-text-editor\" data-id=\"3ddc7071\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"comp-jvnpgchw\" class=\"_1Z_nJ\" data-testid=\"richTextElement\"> <\/div><div id=\"comp-jvnp0aqa\" class=\"_1Z_nJ\" data-testid=\"richTextElement\"><p class=\"font_8\">Para a devolu\u00e7\u00e3o de um produto, tem 14 dias de calend\u00e1rio a partir da entrega deste para aceder \u00e0 devolu\u00e7\u00e3o de dinheiro (art.44 da Lei 7\/1996, 15 de janeiro 15 Regulamento do Com\u00e9rcio a Retalho alterado pela Lei 47\/2002, 19 de dezembro).<\/p><p class=\"font_8\">Resultantes de uma devolu\u00e7\u00e3o, na qual o cliente n\u00e3o guarde o produto, as despesas derivadas deste ser\u00e3o suportadas pelo cliente.<\/p><p class=\"font_8\">Para processar uma devolu\u00e7\u00e3o, deve notificar-nos que deseja devolver o produto e enviar-nos o produto em perfeitas condi\u00e7\u00f5es por correio registado ou empresa privada, com a sua embalagem original e as etiquetas colocadas, incluindo uma c\u00f3pia da encomenda e indicando que \u00e9 para devolu\u00e7\u00e3o dentro da embalagem para o seguinte endere\u00e7o:<\/p><p class=\"font_8\">RIO KERAMA<\/p><p class=\"vc_custom_heading vc_custom_1737452852982 responsive_js_composer_custom_css_312174012\">Passatge De Roma, 6, nave 17, Pol\u00edgono industrial Cova Solera, 08191 Rub\u00ed, Barcelona, Espanha<\/p><p class=\"font_8\">Assim que recebermos a mercadoria nos nossos armaz\u00e9ns e verificarmos o seu estado correto, a KERAMA admitir\u00e1 a devolu\u00e7\u00e3o do produto e proceder\u00e1 ao pagamento do valor conforme de acordo com o m\u00e9todo de pagamento anteriormente efetuado:<\/p><ul><li class=\"font_8\">Se o pagamento tiver sido efetuado por cart\u00e3o de cr\u00e9dito ou d\u00e9bito, o reembolso do valor ser\u00e1 efetuado no mesmo cart\u00e3o.<\/li><li class=\"font_8\">Por favor, note que se o pagamento foi feito com cart\u00e3o de cr\u00e9dito, o banco pode n\u00e3o mostrar o valor devolvido at\u00e9 o m\u00eas seguinte.<\/li><\/ul><p class=\"font_8\">No caso de o produto adquirido pelo cliente chegar com um defeito ou se houver uma remessa err\u00f3nea, as despesas ser\u00e3o suportadas pela KERAMA.<\/p><p class=\"font_8\">Antes de fazer a devolu\u00e7\u00e3o, tenha em mente que a KERAMA n\u00e3o aceita envios portu\u00e1rios devidos, por isso recomendamos seguir este guia e contactar-nos em caso de d\u00favidas.<\/p><p class=\"font_8\">Para iniciar o procedimento, deve ser enviado um e-mail <a href=\"mailto:hola@keramamueblesdejardin.com\">para hola@keramamueblesdejardin.com<\/a>, indicando o n\u00famero da ordem de venda e o motivo da devolu\u00e7\u00e3o.<\/p><p class=\"font_8\">O cliente suportar\u00e1 os custos derivados da devolu\u00e7\u00e3o. O valor deste produto ser\u00e1 trocado por outro produto ou por um voucher a ser gasto na loja online com uma data de validade de um ano a partir da rece\u00e7\u00e3o do produto nos nossos armaz\u00e9ns.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Reembolsos Para a devolu\u00e7\u00e3o de um produto, tem 14 dias de calend\u00e1rio a partir da entrega deste para aceder \u00e0 devolu\u00e7\u00e3o de dinheiro (art.44 da Lei 7\/1996, 15 de janeiro 15 Regulamento do Com\u00e9rcio a Retalho alterado pela Lei 47\/2002, 19 de dezembro). Resultantes de uma devolu\u00e7\u00e3o, na qual o cliente n\u00e3o guarde [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-32787","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Reembolsos - Kerama<\/title>\n<meta name=\"description\" content=\"Pol\u00edtica de reembolso dos websites kerama especializados na venda de mobili\u00e1rio ao ar livre para jardins, terra\u00e7os e varandas.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Reembolsos - Kerama\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de reembolso dos websites kerama especializados na venda de mobili\u00e1rio ao ar livre para jardins, terra\u00e7os e varandas.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/keramamueblesdejardin.com\/pt-pt\/politica-de-reembolsos\/\" \/>\n<meta property=\"og:site_name\" content=\"Kerama\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Kerama-Muebles-de-Jard%c3%adn-106209328312568\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-11T13:45:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/keramamueblesdejardin.com\/wp-content\/uploads\/2025\/05\/logo-kerama.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"174\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/keramamueblesdejardin.com\\\/pt-pt\\\/politica-de-reembolsos\\\/\",\"url\":\"https:\\\/\\\/keramamueblesdejardin.com\\\/pt-pt\\\/politica-de-reembolsos\\\/\",\"name\":\"Pol\u00edtica de Reembolsos - 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