{"id":63742,"date":"2021-01-19T12:35:41","date_gmt":"2021-01-19T11:35:41","guid":{"rendered":"https:\/\/keramamueblesdejardin.com\/politique-de-remboursement\/"},"modified":"2026-02-11T14:43:34","modified_gmt":"2026-02-11T13:43:34","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/keramamueblesdejardin.com\/fr\/politique-de-remboursement\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"63742\" class=\"elementor elementor-63742 elementor-7275\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7666cd3 e-flex e-con-boxed e-con e-parent\" data-id=\"7666cd3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4264d0 elementor-widget elementor-widget-image\" data-id=\"d4264d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"174\" src=\"https:\/\/keramamueblesdejardin.com\/wp-content\/uploads\/2025\/05\/logo-kerama.png\" class=\"attachment-large size-large wp-image-178529\" alt=\"\" srcset=\"https:\/\/keramamueblesdejardin.com\/wp-content\/uploads\/2025\/05\/logo-kerama.png 800w, https:\/\/keramamueblesdejardin.com\/wp-content\/uploads\/2025\/05\/logo-kerama-300x65.png 300w, https:\/\/keramamueblesdejardin.com\/wp-content\/uploads\/2025\/05\/logo-kerama-768x167.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0678cd elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"d0678cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Politique de remboursement<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd1c767 elementor-widget elementor-widget-image\" data-id=\"bd1c767\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/keramamueblesdejardin.com\/wp-content\/uploads\/2025\/12\/arrow_cool_down.svg\" class=\"attachment-full size-full wp-image-192082\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5dedbaff e-flex e-con-boxed e-con e-parent\" data-id=\"5dedbaff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ddc7071 elementor-widget elementor-widget-text-editor\" data-id=\"3ddc7071\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div id=\"comp-jvnpgchw\" class=\"_1Z_nJ\" data-testid=\"richTextElement\"> <\/div><div id=\"comp-jvnp0aqa\" class=\"_1Z_nJ\" data-testid=\"richTextElement\"><p class=\"font_8\">Pour le retour d&rsquo;un produit, vous disposez de 14 jours calendaires \u00e0 compter de la livraison du produit pour obtenir le remboursement (art.44 de la loi 7\/1996, 15 janvier R\u00e8glement sur le commerce de d\u00e9tail modifi\u00e9 par la loi 47\/2002, 19 d\u00e9cembre).<\/p><p class=\"font_8\">Dans le cas d&rsquo;un retour, o\u00f9 le client ne garde pas le produit, les frais d\u00e9coulant du retour sont \u00e0 la charge du client.<\/p><p class=\"font_8\">Pour traiter un retour, vous devez nous informer que vous souhaitez retourner le produit et nous envoyer le produit en parfait \u00e9tat par courrier recommand\u00e9 ou par une soci\u00e9t\u00e9 priv\u00e9e, avec son emballage et ses \u00e9tiquettes d&rsquo;origine, en incluant une copie de la commande et en indiquant qu&rsquo;il doit \u00eatre retourn\u00e9 \u00e0 l&rsquo;int\u00e9rieur du colis \u00e0 l&rsquo;adresse suivante :<\/p><p class=\"font_8\">KERAMA<\/p><p class=\"vc_custom_heading vc_custom_1737452852982 responsive_js_composer_custom_css_312174012\">Passatge De Roma, 6, nef 17, Pol\u00edgono industrial Cova Solera, 08191 Rub\u00ed, Barcelone, Espagne<\/p><p class=\"font_8\">Une fois que nous aurons re\u00e7u la marchandise dans nos entrep\u00f4ts et v\u00e9rifi\u00e9 l&rsquo;\u00e9tat correct de celle-ci, KERAMA admettra le retour du produit et proc\u00e9dera au paiement du montant conforme selon le mode de paiement pr\u00e9alablement effectu\u00e9 :<\/p><ul><li class=\"font_8\">Si le paiement a \u00e9t\u00e9 effectu\u00e9 par carte de cr\u00e9dit ou de d\u00e9bit, le remboursement sera effectu\u00e9 sur la m\u00eame carte.<\/li><li class=\"font_8\">Veuillez noter que si le paiement a \u00e9t\u00e9 effectu\u00e9 par carte de cr\u00e9dit, la banque peut ne pas afficher le montant rembours\u00e9 avant le mois suivant.<\/li><\/ul><p class=\"font_8\">Dans le cas o\u00f9 le produit achet\u00e9 par le client arrive avec un d\u00e9faut ou qu&rsquo;il y a eu une mauvaise exp\u00e9dition, les co\u00fbts seront support\u00e9s par KERAMA.<\/p><p class=\"font_8\">Avant de retourner votre commande, veuillez noter que KERAMA n&rsquo;accepte pas les envois en port d\u00fb. Nous vous recommandons donc de suivre ce guide et de nous contacter si vous avez des questions.<\/p><p class=\"font_8\">Pour commencer la proc\u00e9dure, un e-mail doit \u00eatre envoy\u00e9 <a href=\"mailto:hola@keramamueblesdejardin.com\">\u00e0 hola@keramamueblesdejardin.com<\/a>, indiquant le num\u00e9ro de commande de vente et la raison du retour.<\/p><p class=\"font_8\">Les frais de renvoi de la marchandise sont \u00e0 la charge du client. Le montant de celle-ci sera \u00e9chang\u00e9 contre un autre produit ou contre un bon d&rsquo;achat \u00e0 d\u00e9penser dans la boutique en ligne avec une date de validit\u00e9 d&rsquo;un an \u00e0 compter de la r\u00e9ception du produit dans nos entrep\u00f4ts.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement Pour le retour d&rsquo;un produit, vous disposez de 14 jours calendaires \u00e0 compter de la livraison du produit pour obtenir le remboursement (art.44 de la loi 7\/1996, 15 janvier R\u00e8glement sur le commerce de d\u00e9tail modifi\u00e9 par la loi 47\/2002, 19 d\u00e9cembre). Dans le cas d&rsquo;un retour, o\u00f9 le client ne garde [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-63742","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de remboursement - Kerama<\/title>\n<meta name=\"description\" content=\"Politique de remboursement du site Kerama, sp\u00e9cialis\u00e9 dans la vente de mobilier d&#039;ext\u00e9rieur pour jardins, terrasses et balcons.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de remboursement - Kerama\" \/>\n<meta property=\"og:description\" content=\"Politique de remboursement du site Kerama, sp\u00e9cialis\u00e9 dans la vente de mobilier d&#039;ext\u00e9rieur pour jardins, terrasses et balcons.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/keramamueblesdejardin.com\/fr\/politique-de-remboursement\/\" \/>\n<meta property=\"og:site_name\" content=\"Kerama\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Kerama-Muebles-de-Jard%c3%adn-106209328312568\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-11T13:43:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/keramamueblesdejardin.com\/wp-content\/uploads\/2025\/05\/logo-kerama.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"174\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/keramamueblesdejardin.com\/fr\/politique-de-remboursement\/\",\"url\":\"https:\/\/keramamueblesdejardin.com\/fr\/politique-de-remboursement\/\",\"name\":\"Politique de remboursement - 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